Integration (FAQ)

Frequently asked questions about getting started with the Sentiance SDK and getting through the integration process.

This document refers to deprecated parts of the platform and has been left intact to help customers with legacy integrations. In order to access the latest platform features and documentation, please go to

How do I know if the integration was successful?

We always suggest to our clients to collect data from as many users as possible for at least a few days and then compare with our Journeys app for ground-truth. When the timelines in your app and Journeys look the same, you can be fairly confident that the integration was successful. For more detailed steps, look here.

How can I test if user linking works for my app?

You can find all the steps required to set up user linking here. After you have received a success callback, you can start testing it with real devices. We suggest to:

It is recommended to do this for both iOS and Android and to perform multiple installs on multiple devices. When all of these are successful, you can be fairly confident user linking was successful.

When does UserID get deleted?

Once a UserID is generated, it's stored within the device. There are three cases where Sentiance UserID is removed from the device. The cases are:

  1. Resetting the SDK (calling reset()).

  2. Deleting the cache from the app settings.

  3. Uninstalling and installing the app again.

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